We commissioned a customer satisfaction survey from March 22 to April 14.

Our most important and most used services are the withdrawal and change service for euro bills and the overnight deposit and change locker service. It is great to note that these are also the services with which we are most satisfied. Loomis' least known service, and at the same time also the one with the least satisfaction points, is the currency service.
In general, our customers considered the company's reliability (95.5%), level of customer service (95.3%), responsiveness (90.5%), and flexibility (90.5%) to be the most important things. Similarly, Loomis was most satisfied with the same things: reliability (100%), responsiveness (90.5%), level of customer service (90.4%) and flexibility (90.4%).
More innovative solutions for cash services were hoped for to curb costs.

Cash as a means of payment

It is hoped that cash will continue to be a means of payment. During the next 5 years, it was considered very important by 52.4% and rather important by 42.9%. Within ten years, 66.7% of the respondents still felt that cash was quite important and 19% very important. Within twenty years, 47.6% of the respondents felt that the issue is no longer very important, but still 33.3% felt it was quite important.

NPS

The NPS number, which measures customer loyalty, indicates that Loomis is satisfied and ready to recommend it. In NPS points, we reached no less than 50 points, when the share of recommenders was 68.18%, passives 13.64% and reviewers 18.18%.

Loomis' development targets were felt to be in understanding customer needs, communication and increasing diversity. Thanks again we received e.g. reliability, good cooperation skills and quality of customer service.

We thank everyone who participated in the survey!